1. The e-cigarette has a 6-month warranty after shipment except for human factors.
2. All the products are strictly checked before packaging, ensure the defective rate is less than 1%.
3. In case any defect occurs during transportation or by improper use, we will send you replacements in your next order. In case the defective is over 1%, all the defective products should be returned for replacements.
4. The buyer is responsible for the shipping of returns and the seller is responsible for the shipping of resending replacements.
 

Cooperation Tips

1. Please let us know the model, quantity, color, battery capacity, flavor, etc, and other special requirements if any.
2. A pro forma Invoice will be issued and sent for your approval.
3. Production will be arranged once receiving your payment or deposit.
4. Goods will be delivered after receiving your payment.

Q: Can you provide samples? How long does it take?
A: Yes, samples are available. A sample test is often our best chance to get to know each other, We have no reason to refuse this reasonable request. Once the order is confirmed and payment is made successfully, the sample will be sent within 3 to 5 working days.

Q: How do you ship the goods and how long does it take?
A: Usually by DHL, UPS, FedEx, TNT. It usually takes 3-6 days to arrive. By air, and by sea are also acceptable.

Q: Do you accept OEM/ODM orders?
A: Yes, of course. We welcome our customers to contact us for OEM/ODM. We can not only customize the product logo for you but also design the packaging box/product ID design according to your requirements.

Q: Are your products conforming to our standards?
A: Yes, our products can pass the testing as you require, e.g. CE/FCC/RoHS ISO9001, etc.

Q: How do you control the quality?
A: We have a reliable and strict quality control system, and 100% aging testing before packaging. Third-party inspections are also acceptable.

Q: Is any discount possible if I place an order?
A: It depends on the specific situation of your order. Generally speaking, the larger the order quantity is, the more discount we can give you. We always insist on giving you the best price, the best products, and the most considerate after-sales service.

Q. Can you accept mixed orders?
A: Yes, no problem.Different model, different price. We are pleased to give you a reasonable price as soon as possible.

Q: How to return if a product is defective?
A: 1) All products are under one year warranty. We will replace you for free if the product you receive is defective.
   2) Please send the goods back to us only if you contact us for details return process and make sure everything goes smoothly.

Q: Can you provide dropshipping services?
A: Yes, we can. We have lots of experience in dropshipping services, and we have in stock that can support small MOQ orders.