Shenzhen Paphos Technology Co., Ltd 

Own brand: ANLYA Vape

1. Product quality and safety
Q: Do your products meet international quality and safety standards?
A: Yes, our products comply with e-cigarette industry standards and have passed relevant quality certifications and inspections.

2. Product customization and brand support
Q: Can you customize the product or support the customer's brand?
A: Yes, we can customize products according to customers' requirements and provide brand support, such as customized packaging and logos. Or design a completely new style that's completely your own. Please contact our sales staff to make an appointment.

3. Order volume and purchasing conditions
Q: Is there a minimum order quantity? Are there flexible purchasing conditions for small customers?
A: Our minimum order quantity is usually only 100 pieces, and you can choose the flavor you want. For different customers, we are willing to be flexible to meet their needs.

4. International Shipping and Duties
Q: Do you provide international shipping services? How to deal with tariff issues?
A: We provide international shipping services, and our shipping channels can reach most countries and regions around the world. Most of the transportation methods are a double custom clearance and, very importantly, THE TAX IS FREE IN MOST COUNTRIES. For detailed information, please contact us for detailed communication

5. Payment methods and terms
Q: Are there multiple payment methods? What are the payment terms?
A: We support multiple payment methods, such as wire transfer, Western Union, WISE, Moneygram and Alipay. Payment terms vary based on order size and we offer flexible payment arrangements.

6. After-sales service and warranty
Q: How about the after-sales service and warranty after purchase?
A: We have a clear warranty policy. If the vape pod does not work or quality issue, we support a free replacement for you in the next order together.

7. Order process
Q: How do I order the products?
A: Step 1. Tell us what model and quality you need, Get the Latest Quote
Step2. Make Proforma Invoice
Step3. Confirmed PI to us, and arrange the payment.
Step4. Once we get payment, we will make production samples to confirm
Step5. After confirmation, start to produce.

8. Supply cycle and delivery time
Q: How long is the delivery cycle after placing an order? What's the delivery time?
A: The delivery cycle varies depending on the order size and customization needs. We will try to complete production and arrange delivery in the shortest possible time. In most cases, we have inventory to support delivery within 1-3 days, and custom orders generally take 7-15 working days.