1. Shipment methods: by UPS / DHL / FedEx Air express,
                                         by special airline,
                                         by Sea shipping, and so on..

2. The delivery time :   
    After payment confirmed, 
    Orders of Ezgoing brand vapes will be ship out in 24 hours
    OEM/ODM orders, about 10-20 working days.

3. Air (Express) shipping normally take 5 - 8 working days ,
    Sea shipping normally takes 20-35 working days,
    varies as per destination countries and cities.

4. Any import charges or fees are the buyer's responsibility.

Our first factory was established in 2015, headquartered in Shenzhen, China, the world manufacturing center of electronic cigarettes. As a pioneer in the e-cigarette field, we have been studying and exploring in this industry many years. We have a perfect production management system, our own R & D department and a nice after-sales service team. We are good at OEM /ODM service, we are determined to create their own brand for our global customers, with the best products to help them establish their own brand image;

With the idea of making high-tech and affordable electronic cigarette products, we created Ezgoing brand disposable pods; We created our brand company in 2019, the ezgoing disposable pod is our first gift to our customers. This is an absolutely excellent quality and reasonable price product, with Very nice taste, Very good performance!

Then in an attempt to bring its high-quality products and services to consumers around the world, we never stopped efforts in the researchof it. We are focusing on making vaping amazingly simple, pleasant, and affordable by adopting brilliant ideas from our talented designersand partners who have been keep listening to the consumers and learning from top experts from and beyond the vaping industry.

Now we are bringing smokers a healthier, safer and more friendly alternative to tobacco products.

Choose SANVAPE, a smart choice!

Q: Are you a trading company or a factory?
A: We are a professional vape factory for more than 6 years. And our vape brand - Ezgoing. welcome to visit our factory.
Q: Can you provide samples? How long does it take?
A: Yes, samples are available. A sample test is often our best chance to get to know each other, We have no reason to refuse this reasonable request. Once the order and payment are confirmed, the sample will be shipped out within 3 working days.

Q: How do you ship the goods and how long does it take?
A: Usually by DHL, UPS, FedEx, or TNT. It usually takes 3-6 days to arrive. By air, and by sea are also acceptable.

Q: What are the Payment Terms?
A: We can accept T/T (bank transfer) for bulk orders, and  PayPal for sample orders; or negotiable.

Q: Do you accept OEM/ODM orders?
A: Yes, of course. Strongly welcome customers to contact us for OEM/ODM orders.  
OEM including color/ Your LOGO/ packing style etc. AND We have an experienced R&D team to protect your ODM program, we respect the original product, we respect our clients, and quality wins the world.

Q: Does your product meet our standards?
A: Yes, our products can pass the testing as you require, e.g. CE/FCC/RoHS ISO9001, etc.

Q: How do you control the quality?
A: We have a reliable and strict quality control system and 100% aging testing before packaging. Third-party inspections are also acceptable.

Q. Can you accept mixed orders or mixed flavors?
A: Yes, no problem. Different model, different price. We are pleased to give you a reasonable price as soon as possible.

Q: What's your warranty? 
A: Warranty varies as per product:
The pod system & MOD system:
We offer a 6-month guarantee on battery and 3 months for atomizers. 
The disposable vapes:
Disposable vapes are disposable consumer products, we will not return or exchange them, but we will provide returning defective goods.
If the product is defective, pls contact us in 3 days, and ask for an after-selling service. We make sure that everything goes smoothly.
 

Q: Is Any discount possible if I place an order?
A: It depends on the specific situation of your order. Generally speaking, the larger the order is,  the more discount we can give you.  We always insist on giving customers our best price, best products, and the most considerate after-sales service.

Q: How to place an order?
First, pls send us the Link to get the price. After you confirm the order details, we will send you a PI and inform you of the shipping date then wait for your payment.

Q: How will the order be shipped?
For bulk cargo, we have professional forwarders to ship by air; Welcome to use your own forwarders to arrange shipment;
For small orders, usually we arrange shipment by DHL, UPS, TNT, etc.