Q: What's the MOQ?

A: Support sample order. 1000-5000 pcs for OEM order is acceptable.

Payment&Shpping
1) Payment via T/T, West Union, Paypal, Credit Card, etc.

2) Choose the cheapest and safest shipping company. Shipment by Air Route(Tax-free&Door-Door, Clearance Customs included)

3) We will ship the goods within 1-15 working days, track the order until you get the goods,except during the traditional Chinese festival.
Sample: 1-3 working days
Wholesales: 3-7 working days according to quantity
OEM: 7-10 working days after sample confirmation



Q: How to proceed an order for products?
A:* 1). Kindly tell us to know which item, quantity, color, etc. you want to order.
* 2). Proforma invoice (PI) will be sent to you as per your order information.
* 3). Kindly check the PI. If everything is OK, we will delivery the goods ASAP after your payment.
* 4). The fastest and economic shipping way will be chosen to ship them to you.
* 5). Door to door service.
* 6). Check your package and make sure all of the goods can satisfy you.


Q:Can I have my logo on Cartridge/battery/disposable pen? What's the process?

A: Sure, we do support private lable on all products and packagings as well.

* 1). Send us your LOGO file in PDF or AI (Logo color is better less than 3 colors)

* 2). Tell us the detail location of product you wanna put the LOGO on

* 3). We'll make the mock up for you to reference

* 4). Sample making 


Q: Can I get a sample before order in bulk?
A: Yes, we welcome sample order to test and check quality.

Q: What about the lead time?
A: Normally, sample needs 3-5 days, mass production time needs 3-4 weeks for formal order, details need to be confirmed based on each order.

Q: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 12-15 days to arrive.


Q: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 1 in 10000.Secondly, during the guarantee period, we will send new ones with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Q: Do you have any certificates?
A: Yes, all our product have passed GMP, ISO13485,CE,RoHS,FCC,FDA certificates.